Frequently Asked Questions
Pre-Sales
Questions
Billing
Questions
Technical
Questions
Account
Questions
Pre-sales Questions
Is
my credit card information totally safe with you?
As we use a third party credit card processor,
we don't have your credit card information with us.
And therefore we don't store your credit card information
on our system. We trust your credit card information
is totally secure.
If
I buy a hosting plan today can I upgrade later on when
my site grows? Will i get charged for upgrading?
Yes, you can upgrade at any point. Just send an email
to ken@centralmaineweb.com and let them know which plan you
want to upgrade to, they will prorate what you have
used so far of your current plan cost. No there is no
charge for upgrading in hosting plans!
Can I register my domain name with
you?
Yes, I am glad you asked,
go to
Register Engine, which is our domain name purchase page.
Do you offer unlimited
bandwidth?
No, it is not possible to offer unlimited bandwidth
at all. That would be lying to our customers. Like everybody
else, we are required to pay for the amount of bandwidth
we consume to our upstream providers. We then in turn
pass this fee to our customers in order to provide enough
resources to our customers. This also applies to other
hosts as well, not just us.
Can I try your system
before deciding?
Sure, we can give you a 30 day money back promise, if
we fail we provide what is outlined in our website,
we will refund you all your money.
Can I host adult related
sites?
No, we are a family oriented company with high standards. We don't approve of or believe in
the proliferation of porn.
Do you allow MP3 files?
Do you allow streaming of videos?
Yes, we have no problem as long as those MP3’s
and video files are legitimate. Please make sure you
select the proper plan which allows it. We suggest a
higher bandwidth and space plan because most likely,
since its mp3s and videos they tend to be bigger files
and once they are streamed they consume a lot of bandwidth.
Are you a reseller
of another hosting provider?
Yes. We have our servers with a company called HostDime
I have found them to be the most cutting edge, reliable managed server hosting provider available.
In the near future, we will have our own server managed by hostdime.
How soon will my account
be activated?
Most Accounts are activated instantly! In the
case we need to confirm billing, we will contact you.
99% of the time, account activation is instant!
Do
you offer money back guarantee?
Yes, we offer a 30 day money back guarantee. This is
only valid when the customer is abiding to our terms
during the stay with us. We also ask the user to provide
the reason of cancellation.
I
already have a domain, can I use it with your hosting?
what are the steps?
Yes,if you already have a domain you can use it with
our hosting plans. The first step is going to www.centralmaineweb.com/host_table.shtml
and selecting the hosting plan of your choice. Then
follow the steps to the order form.
After you paid for the hosting you will receive an email
with all your login information to the server. You MUST
also login into your domain control panel where ever
you registered the domain and modify the NAMESERVERS
or DNS to ours, our nameservers will be in the welcome
email, you must make those changes in order for your
website to be live.
Billing Questions
Can I prepay for an
additional monthly data transfer/bandwidth?
No. If you need more monthly data transfer, you need
to upgrade your account. If you need extra bandwidth
for only one month, please contact sales when you are
about to exceed your limit.
What will happen when
my <
site go over the data transfer limit?
The system has the capability to block sites that exceed
their data transfer limit. This will be done at the
owner's option of course, so you will have the choice
to continue using more data transfer and pay more at
the end of the month, or stop using more data transfer
but no need to pay more at the end of the month.
I don't have credit
card. Can I do a wire transfer, check or money order?
Yes, however if you pay by money order, the hosting
plan must be prepaid for the year. It is not feasible
to accept money orders for only a few dollars every
month.
If you want to send us a check or
money order please send it to: ATTN make all
checks payable to Central Maine Web
Central Maine Web
927 China Rd.
Winslow, Me. 04901
Account Questions
Can I have more than
one domain pointed to my account?
Yes, for an additional one time setup fee of $15.00.
Basically the added domain will clone the content of
your original domain.. For example If you have www.x.com
and you also have www.y.com.
Your original website is x.com, but you would like y.com
to have the same content. This is what you need! If you
would like www.y.com To
point to subdomain.x.com, we can do that too! Inquire at
the sales department for further information.
Do you support
subdomains ?
Yes, we support subdomains.
The amount of subdomains wil depend on the plan you
purchase.
What
is subdomain?
A subdomain is any term you
want before your domain. For example you have a domain
and say you want to create another webpage. You can create
a subdomain another.x.com
and it can be like a whole separate webpage. In essence
it is a domain as well, So
Technical Questions
What
DNS should my domain name point to?
Please see your activation email, they are listed towards
the bottom of the activation email titled "DNS
Instructions"
I
have been notified that my account has been set up but
my site is still not active
If you have received a notification email and its been
over 48 hours, it means that you either did not point
your domain name to the right DNS servers or your ISP's
DNS server has not yet been updated. It generally takes
24 hours for domain names to become active. This is
just how the internet works; there is no way we can
speed up the process.
What
version of perl are you running?
Our servers run Perl 5.6.1
What
version of PHP are you running?
Our servers use PHP 4.2.3 click here to see php.info
What
servers do you run?
We run off of:
Intel Pentium 3.06 GHz Red Hat Linux 7.2 servers with
1024 MB of Ram
Bandwidth Connection lines:
Multiple Multihomed OC3 and OC12 connections 100 Mbps
How do I enable
SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your
web page, make sure the web page has the extension .SHTML
and not .HTML
Do
you support international domains?
Yes, but in most cases you need to handle the domain
registration process by yourself. We cannot provide
support for domain registration for all the available
country code. However, feel free to ask us if you have
any questions.
Do you support ASP,
Microsoft SQL Server and/or Microsoft Access database?
Yes, we do. Please go to this page for our windows hosting
plans: Windows
Hosting Plans
Do you offer Windows
based hosting accounts?
Yes, please call for more details. We do also support frontpage extensions but off NO SUPPORT
in making them "work".
I have a script that
is very complicated to install. Can you install it for
me?
Yes, we can install it for you. Please contact
ken@centralmaineweb.com
to inquire the fee to set it up. We
do not provide free support for the script, configuration
and debugging your scripts. We can provide that support
for $30 for 30 minutes. However we will waive that fee
if it turns out that the problem is with our system.
Which brand of control
panel do you use? Can I see a demo?
We use www.cpanel.net,
it has tremendous features. (That panel-dunno what it
is, but describe it here), is worth and additional five
dollars a month, but we include it in most of our plans
for free.
How Do I access my
website control panel?
CPanel may be accessed at http://www.yoursite.com/cpanel
What kind of hardware
and software do you use?
We have to maintain a dynamic and competitive hardware
base and strive to stay on the cutting edge of current
technologies. We currently use systems featuring
Hyper-Threading Technologies.On the software side, we
use the industry standard RedHat Linux.
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